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AVAYA IP Office Soft Console. Quick Reference Guide. Answer a Call. ♢ Press ENTER or click the Answer icon on the toolbar. ♢ If you are already on another call. Installing Avaya IP Office™ Platform SoftConsole. Page 2. EN-S Issue 08e (27 October ). IP Office™ Platform Comments on this. receptionist softconsole. Operator Console. IP Office SoftConsole User Guide · IP Office SoftConsole Install · IP Office SoftConsole Use

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Ava and Web Chat functionality is only available to customers and partners who are logged in and have an active maintenance agreement. Download Search Describe the download: Community Support Forum DevConnect.

The WebSocket protocol is bidirectional between the client and the server. However, you can open Service Requests now by accessing the “Service Requests” tab. It can be purchased with the Receptionist user license.

Latest Release Notes There are no results available right now. Search within a Product Document Type Enter.

Avaya IP Office SoftConsole | Efficient Communication Solutions, Inc.

It also provides login options for back-up operator PCs. Please provide additional details. Sound and media files can be associated with calls.

You can also display documents by selecting a specific document type Latest Product Documents There are no results available right now. Make a hardware warranty claim is only available to Avaya SSO users who are logged in and have Sold To’s associated to their login. Your Company Softcinsole is reviewing your request in order to approve your login. Would you like softconso,e chat with one of our Support Agents?


On this page, you will find the top Knowledge Solution Articles authored by Avaya Associates to solve technical issues. To validate your profile, use soctconsole https: Technical Solutions There are no results available right now.

SoftConsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging. Users can use instant messaging features provided by Avaya xvaya Portal, if available. To validate this, use the https: SoftConsole supports the following features: If this feature is used, the PC requires a sound card and speakers. This functionality is only available to customers and partners who are logged in.

IP Office SoftConsole

The more exact the phrases are to the actual title or string of text in a document, the better the results. However, you may also access any Avaya Learning page by doing the following: Serial Number can not be same.

IP Office SoftConsole users can simultaneously view caller information, directory information for point-and-click routingheld calls and company-wide phone status. Yes No Ask Me Later. You are now leaving Avaya Support and entering the Avaya Learning website. Your support registration has been received and is in the approval process.

Find the latest product documents, product notices and product manuals for the Product and Release you’ve selected. SoftConsole can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received.

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Avaya IP Office Receptionist Console

Distributor functionality is only available to Employees or to Avaya Distributors who are logged on offide have Sold To’s associated to their login. With SoftConsole, users see the status of other users and adjust basic telephony settings of other users, such as forwarding numbers. Select Avaya Learning Navigator 3. Tips for Searching Avaya Support A good query consists of three things: Answering calls Making outgoing calls Supervised and unsupervised transfers Transfer calls to voicemail Hold and park calls Monitoring queues and answering queue calls Using and viewing conference rooms Conferencing held calls Adding users to a conference Adding text to a call Door release Intrude Sending text messages Offcie Recording calls Sending email Using dial pad Multiple language support, users can select language Maximum of 4 SoftConole Receptionist Licenses per IPV2.


You’ll also find a troubleshooting area to query on these solutions for the product you’ve selected. If you do not have access to this Sold To, contact your Company Administrator. This link should take you directly to the selected product training page once you have provided your Avaya Learning login credentials. If you do not have access to a Sold To, contact your Company Administrator.

You will receive a confirmation email upon approval. We are set up for collaborating with you with screen sharing and Web Talk. In a hosted environment, WebSocket communication provides security. Enclose exact softcnosole or phrases in double quotes. Videos and Tips on using the Avaya Support Website can be found here.

Technical Solutions Recommended Solutions There are no results available right now.